FREE SHIPPING OVER ₹999 · COD AVAILABLE · MADE TO ORDER IN INDIA
Fair, artisan-friendly and on your side.
Unused readymade items can be returned within 7 days of delivery, with original tags and packaging intact. Raise the return from My Account or by messaging us with your order number.
Made-to-order and custom embroidered pieces are stitched for you alone, so they cannot be returned or exchanged unless there is a manufacturing defect. Sale items may be exchanged (subject to stock) but not refunded.
If a piece arrives with a defect, report it within 48 hours with unboxing photos or video. We will repair it, replace it, or refund it in full after verification — your choice of remedy where feasible.
Once a return or claim is approved, refunds are issued to the original payment method within 5–7 business days. COD orders are refunded by bank transfer — share your account details with our support team.
Shipping fees and COD convenience fees are non-refundable unless the return is due to our error.
Orders can be cancelled free of charge before stitching begins. Once an artisan has started work, the advance for custom orders becomes non-refundable. Readymade orders can be cancelled any time before dispatch.
Size exchanges on readymade items are free subject to stock. Custom pieces include one free alteration within 15 days of delivery if the fit is off despite confirmed measurements.
We arrange reverse pickup wherever our courier partners service. Where they do not, self-ship the item and we reimburse reasonable courier costs if the return is due to our error.
We reserve the right to decline refunds where returns show wear, damage beyond the reported defect, or patterns of abuse.
Questions about this policy? Email support@yourstore.in or WhatsApp us.