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jofa.in

FREE SHIPPING OVER ₹999 · COD AVAILABLE · MADE TO ORDER IN INDIA

SITARA
HAUTE · HANDCRAFTED
SITARA POLICIES

SITARA — Shipping Policy

Stitching, dispatch, delivery — the full journey.

Dispatch Timelines

Readymade items: dispatched within 24–48 hours of quality check.
Custom / made-to-order: 7–15 days of stitching plus transit.
Bridal couture: 15–25 days, planned backwards from your occasion date.
7-day express is available on select blouse styles for +₹300.

Shipping Charges

A flat ₹79 applies to orders under ₹999. Orders of ₹999 and above ship free. Cash on Delivery adds a ₹50 convenience fee. Charges are shown transparently at checkout before you pay.

Courier Partners

We ship via Delhivery, Bluedart, XpressBees and Ecom Express, choosing the best partner for your pincode. Every shipment is insured for its full order value.

Tracking

A tracking ID is sent by email and WhatsApp the moment your parcel is picked up. Live status is always available on the Track Order page using your order number.

Coverage

We deliver to 19,000+ pincodes across India. COD may be restricted in some remote areas. Remote pincodes may take 2–4 additional days.

Festive & Peak Delays

During Diwali, wedding season and sale events, dispatch may take 2–3 extra days. Custom order timelines are always confirmed at order time.

Failed & Undelivered Orders

Couriers attempt delivery three times and hold parcels for 7 days. Unclaimed parcels return to the vendor; refunds are issued after a quality check of the returned piece.

Damaged in Transit

If the packaging arrives crushed or open, refuse the delivery or record an unboxing video and report within 48 hours — insured shipments are replaced at no cost to you.

Questions about this policy? Email support@yourstore.in or WhatsApp us.